Acceptance of Terms
By accessing or using this website and our services, you agree to these Terms of Service. If you do not agree, please do not use this site or our services.
Medical Disclaimer
Elevated Health Augusta provides cash-pay concierge wellness care, including hormone optimization, peptide therapy when prescribed, medical weight management, IV therapy, and related lab and telehealth services. We do NOT provide primary care or emergency medical services.
If you are experiencing a medical emergency, call 911 immediately.
Our services are not a replacement for your Primary Care Physician (PCP). We work alongside your existing healthcare providers to optimize specific aspects of your wellness journey.
Mental Health Crisis: If you are experiencing thoughts of self-harm or suicide, please contact the National Suicide Prevention Lifeline at 988 or text HOME to 741741 (Crisis Text Line).
Membership & Billing
- •Recurring Subscription: ELEVATED program memberships (TRT, HRT, GLP-1, or ELEVATED IV) are recurring monthly subscriptions. Payments are processed automatically via Stripe on the anniversary of your initial subscription date.
- •Cancellation: You may cancel your membership with 30 days written notice via the Patient Portal or by emailing care@elevatedhealthaugusta.com.
- •No Prorated Refunds: Prorated refunds are not issued for partial months. If you cancel mid-cycle, you will retain access until the end of your current billing period.
- •Pausing: If you need to pause treatment temporarily, contact our care team to discuss available options.
Refund Policy
We issue refunds when services have not been rendered and your cancellation meets the notice window below. All refund requests are reviewed by our office team — refunds are not automatic from the website.
How to request a refund
- Email care@elevatedhealthaugusta.com or call (706) 760-3470 with your name, appointment date, and reason.
- Our team confirms whether your request meets the cancellation window and service type above.
- Approved refunds are issued to your original payment method (typically within 5–7 business days).
- Late cancellations and no-shows are not refunded; the rebooking fee must be paid before rescheduling.
- •IV Lounge (prepaid online):
Full refund if you cancel with 24+ hours notice before your scheduled slot. Less than 24 hours or no-show: payment is forfeited; $99 rebooking fee to schedule again.
- •Wellness Assessment & labs:
Fees for completed visits and drawn labs are non-refundable. Unscheduled paid consults may be refunded if you cancel before booking a slot and before clinical work begins — contact us to confirm eligibility.
- •Membership fees:
Monthly membership fees are non-refundable after the billing cycle begins. Cancel with 30 days written notice; you retain access through the paid period.
- •Prescriptions & compounded medications:
Non-refundable once dispensed or shipped — medications cannot be returned per pharmacy regulations.
Approved refunds return to your original payment method within 5–7 business days. Raise billing disputes with care@elevatedhealthaugusta.com before initiating a chargeback.
Cancellation & No-Show Policy
Last-minute cancellations and no-shows block other patients from care and leave clinical staff idle. These rules apply to IV Lounge bookings, consult-gated visits, and follow-ups.
IV Lounge
| If you… | What happens |
|---|---|
| Cancel or reschedule 24+ hours before your IV slot | Full refund to your original payment method, or one free reschedule (your choice). Email or call us — do not simply skip the appointment. |
| Cancel or reschedule with less than 24 hours notice | No refund. You may reschedule once after paying the $99 rebooking fee. |
| No-show (missed appointment without notice) | Payment is forfeited. A $99 rebooking fee is required before you can book again. Repeated no-shows may result in declined future bookings. |
| We cannot treat you after screening or at the chair for clinical safety | Full refund for any prepaid service not rendered. |
Consults & clinical visits
| If you… | What happens |
|---|---|
| Cancel or reschedule 24+ hours before a consult or follow-up | No fee. Reschedule through the patient portal or by contacting the office. |
| Cancel or reschedule with less than 24 hours notice | $99 rebooking fee before a new visit can be scheduled. |
| No-show | $99 rebooking fee; visit fees already rendered are non-refundable. |
| Wellness Assessment or labs already completed | Non-refundable once the visit or draw has occurred. |
To cancel or reschedule, contact us at least 24 hours before your appointment: (706) 760-3470 or care@elevatedhealthaugusta.com.
Late cancellations and no-shows incur a $99 rebooking fee (paid before a new appointment is scheduled). Repeated no-shows may result in declined future bookings.
Refund request process
- Email care@elevatedhealthaugusta.com or call (706) 760-3470 with your name, appointment date, and reason.
- Our team confirms whether your request meets the cancellation window and service type above.
- Approved refunds are issued to your original payment method (typically within 5–7 business days).
- Late cancellations and no-shows are not refunded; the rebooking fee must be paid before rescheduling.
External Links
This site may contain links to third-party websites (such as LabCorp, Stripe, Doxy.me, or educational resources). We are not responsible for their content, privacy practices, or availability.
Limitation of Liability
Elevated Health Augusta is not liable for any damages resulting from use or inability to use this site or linked materials. Our liability is limited to the amount paid for services in the preceding 12 months.
Modifications
We may update these Terms from time to time. Updated versions will be posted with a revised effective date. Your continued use of our services constitutes acceptance of any changes.
Contact Us
Elevated Health Augusta
7013 Evans Town Center Blvd, Suite 203
Evans, GA 30809
(706) 760-3470
care@elevatedhealthaugusta.com